I had quite a lot travel experinces with lufthansa. I would like to share one of the most memorable experience i had.
Perhaps i can never forget this fantastic fly with lufthansa.
I flown from paris to sanghai and returned from there in Dec 2009. While returning i had a bag full of gifts and other expesive stuff in a new bag which i checked in. Finally when i arrived in paris i didn't find my bag. There were alsmost 70% of the flight people there looking for their baggage. No clue, no body to tell any thing. The only thing available on the baagage claim office was the people from Lufthansa misbehaving with you who are already devasteted after loosing their bag.
Well, some how after standing in the queue for an hour i filed the complain which took almost to midnight including the delyed flight. Any way, what you can say those about the midnight when they not listening to you even for bag.
Some how manage to took a cab and reached to paris to stay overnight which was not originally planed but had to do because the every thing was delayed and it became midnight. Next day took train and arrived finally to my place which is 3 hour by train without my bag. Bearing the dissapointment of my wife, my daughter for their gift i was awaiting that soon i will get a call
from lufthansa that we have found ur bag and delivering you at ur address.
Unfortunately, that didn't happen. Instead, no body called, no trace. Finally after a weeks time myself called up but no clues of bag. Forget about saying sorry and talking about compensation which i suffered due me not loosing the bag, rather just a consoling word " we will call you when we have any information".
It passed 4 months now, not even a single call i recieved from lufthansa, instead when ever i calleup, i had to hear that we will tell you if we have any info on computer. On asking if there is any contact number of address of any senior responsable person, always "no" is in reply as if all the mouth are instructed to be shut.
During these days, once when i called then some one told me to fillup a form to tell some remarking thing to identify trace the bag.
The greatest surprising happened today, when i called after almost getting frustrated of no response from lufthansa. The guy on the phone was talking to me so rudely as if i am his slave and why am i asking him about my bag. He said me that u have asked for compensation and it is underprocess. I was surprised, no body even talked to me, how do i asked for compensation. Then he just said the list of those a couple of items which i had sent to identify my bag. Furthermore, he was so great that replyed me that i dont have more time to talk to you and kept the phone saying thank you.
Such a great feeling i never had, but i have now. I can never forget : A great trip, a great care, and a great treatment and over all these a great managment.
I would like to share this great experience not only to you but also to all the people i can tell on internet.
Because, i am not left with any option, no senior resposible person's contact is being given, nor any understandable person talks. More than that when i call to customercare(for which i have pay special phone rate), i have to hear their rough words instead of hearing some steps being taken to cover my baggage loss.
This episode has made me so irritating that i really do not want to hear any thing about bag now.
I wish if i can share with Lufthansa VICE president, but even after repeatedly asking it has totally denied to give me any contact.
No comments:
Post a Comment